Privacy Policy 

Introduction

We are happy that you have taken an interest in Inner Quirk. As a wellbeing company, we value and are committed to protecting your privacy and the confidentiality of your personal data. 

This privacy policy aims to inform you (data subject) about how we collect and process any personal data that we collect from you, or that you provide to us. Our policy complies with the General Data Protection Regulation (GDPR), and should be understandable to read for the general public, our customers and business partners.

We do not sell any personal data processed through your use of our website and except as set out below, we do not share or disclose to a third party, any personal data.

  1. Definitions

    a) Personal Data

Any information that relates to a living, identifiable natural person, including names, email addresses and telephone numbers

 

    b) Data Subject

You, or any natural person whose personal data is being processed

 

    c) We/ Us/ Our

Inner Quirk Ltd

 

    d) Controller

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes for processing personal data (eg. to provide a service), and the manner in which personal data is processed

 

    e) Processor

Any natural or legal person, public authority, agency or other body which, alone or jointly with others, processes the data on behalf of the Data Controller

 

    f) Processing

All activities connected to the use of personal data, such as collection, storage, transfer and disposal

 

    f) Third Party

A natural or legal person, public authority, agency or body other than the data subject, controller and processor who are authorised by the data controller or processor to process personal data.

 

    g) GDPR

General Data Protection Regulation

 

 

     h) Consent

Any freely given, informed and clear indication or action by the data subject that they agree to their personal data being processed 

 

2. Name and Address of the Controller

Inner Quirk Ltd

9 The Gew 

West End 

Marazion

TR17 0EZ

 

Email: findyour@innerquirk.co.uk

 

Website: www.innerquirk.com

 

3. General Categories of Data we may process

We may collect, use, store and transfer different kinds of personal data about you, as well as anonymous data (data that does not identify you as an individual) about your use of this site. We have collated these into groups as follows:

    a) Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.

    b) Your special category data includes information about your racial or ethnic origins, religious and philosophical beliefs and health.

    c) Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us, such as through our contact form

    d) Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.

    e) Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

    f) Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

4. How we collect data

We collect data in the following ways:

  1. Personal data, such as names and contact information, is given to us by you, with your consent

  2. Anonymous Data, such as IP addresses and browser types, is collected automatically

 

4. The purposes for which we may process personal data

  1. We may process personal data relating to your identity to communicate with you, optimise the content of our website and for the analysis of the demographics of our website users

  2. We will only process your special category data for our products and services that require information about your health and wellbeing, in order to tailor our products and services to suit your needs. This includes Quirk Parties and Bespoke Activities. With your consent, we may also process personal data that relates to examples of creative work completed by you that may be of a sensitive nature, which may be used on this site or on our social media channels.

  3. We may process your contact information to communicate with you, inform you of upcoming campaigns, market and sell our products and services, supply you with purchased products and services, refunding payments in line with our Terms and Conditions, dealing with complaints and queries and keeping proper records of transactions. You can unsubscribe from our email mailing list at any time.

  4. We may process your transaction data for proper record keeping, tax purposes, analysis of sales of our products and services, and to offer you future products and services

  5. We may process your technical data to analyse the use of our website and our services

  6. We may process your marketing data to optimise our marketing activities and to act on feedback given by you

 

5. The legal basis for the processing of data

The legal basis for the processing of personal data as listed above is consent, or our legitimate interests, chiefly, the proper administration of our website and company.

Where we process your information on the basis of legitimate interests, we do after having given careful consideration to:

    • whether the same objective could be achieved through other means

    • whether processing (or not processing) might cause you harm

    • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

    • record-keeping for the proper and necessary administration of our company

    • responding to unsolicited communication from you to which we believe you would expect a response

    • protecting and asserting the legal rights of any party

    • insuring against or obtaining professional advice that is required to manage business risk

    • protecting your interests where we believe we have a duty to do so

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

6. Data we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process data that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [at findyour@innerquirk.co.uk.  However, if you do so, you may not be able to use our website or our services further.

7. Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

    • verify your identity for security purposes

    • sell products to you

    • provide you with our services

    • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

8. Data shared with a third party

Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

We use wix.com to provide us the online platform that enables us to offer and sell our products and services to you. Your data may be stored through wix.com's data storage, databases and the general wix.com applications. This data is stored on secure servers behind a firewall. Find out more information about wix.com's privacy policy here https://www.wix.com/about/privacy.

We use MailChimp for the purposes of email marketing, such as sending newsletters. When you sign up to our email list, your data will be shared with MailChimp. You can read more on MailChimp’s privacy policy here: https://mailchimp.com/legal/privacy/

When you make an online payment on our website, personal data such as your payment details and billing address will be processed through our payment services provider, Paypal/Stripe. You can find information about their privacy policy here: https://stripe.com/us/privacy or https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.

Our website uses Google Analytics so that we may analyse how our site is used and navigated through, as well as how often and for how long pages are viewed. This helps us to optimise our site for a better user experience. Please see Google’s Privacy policy for further information at https://policies.google.com/privacy?hl=en-US.

Our website contains links to our social media channels. When you click onto these your data may then be processed by the controllers and/ or processors for these social media sites. You can find more information about the privacy policies for these websites below:

Users can leave comments on the site in our blog section, and after we have approved it, this information will be visible to all other visitors of our site. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at findyour@innerquirk.co.uk.

10. Retention of data

Personal data will only be retained for as long as is reasonably necessary to fulfil the purposes as already explained, and upon the basis of consent and legitimate interests.

Our mailing list is subscription only and each message or newsletter sent to you includes clear instructions on how to unsubscribe from the list.

If you leave a comment, the comment and its metadata are retained indefinitely, unless a reasonable request for deletion is given as explained above.

11. Security of data

We will take appropriate precautions to keep your personal data secure to prevent it’s loss, misuse or alteration.

All your personal data will be stored on secure servers, personal computers and mobile devices, kept in a secure environment.

Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or vice versa, will be protected using encryption technology.

12. Your Rights

What follows are a summary of your rights that you have under data protection law. Please note that not all details have been included and for a full explanation, you should read the relevant guidance from the regulatory authorities.

  1. the right to access- You can request a copy of the personal data that we have about you by emailing findyour@innerquirk.co.uk. This will be free unless we deem requests to be excessive, in which case a reasonable fee lay be charged.

  2. the right to rectification- You can rectify any personal data we have about you that may be inaccurate or incomplete

  3. the right to erasure-  In some circumstances you have the right to the erasure of your personal data without undue delay, including: the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law. Please note that there are general expulsions of this right.

  4. the right to restrict processing- In some circumstances you have the right to restrict the processing of your personal data, including: if you contest the accuracy of the personal data; if we no longer need the personal data for the purposes of our processing, but you require it for legal claims; processing is unlawful but you oppose erasure

  5. the right to data portability- you have the right to receive your personal data from us in a structured, commonly used and machine-readable format, and to directly transmit your personal data from one controller to another

  6. The right to object to processing- you have the right to object to the processing of your personal data on grounds relating to your particular situation, and object to the processing of your personal data for the purposes of direct marketing. If such an objection is made, we will cease to process your personal data for this purpose

  7. the right to complain to a supervisory authority- if you believe that our processing of your personal data infringes data protection laws, you may lodge a complaint with a supervisory authority

  8. the right to withdraw consent- you have the right to withdraw consent at any time, to the extent that the legal basis for our processing of your personal data is consent

 

13. Personal data of children

If we have reason to believe that we hold personal data of a person under the age of 18, we will delete that personal data.

 

14. Cookies

Cookies are small text files that are created and stored on your computer or device when you access our website. These track your movement and usage of the website. You can choose to block and delete cookies in the settings of your web browser. To learn more about cookies, visit https://www.allaboutcookies.org/.

 

15. Amendments

We may update this policy by publishing a new version on our website, and we encourage you to occasionally check this page to ensure you any happy with any changes.

 

We may notify you of any changes to this policy by email.

 

  1. Complaints regarding content on our website

OR

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

  1. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, you are transferred to a secure page on the website of [WorldPay / SagePay / PayPal / MoneyBookers / Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.